2021/10/18Important Notices

Dedicated chartered bus for cross-border customers(updated on 18 October 2021)

*Travel package rates for private car plan of “Limousine Direct Connection”are revised from 1st November 2021.
Adult 4,000 yen/Child 2,000 yen → Adult 5,000 yen/Child 3,000 yen

Thank you for travelling with Airport Limousine Bus.

We are currently operating a “dedicated chartered bus for cross-border customers” to comply with emergency coronavirus measures from Narita airport and Haneda airport to central Tokyo hotels. From 1 July, we are adding new services “Limousine Direct Connection” which is a private hire or private car connecting service from Tokyo City Air Terminal.

Please read following terms and conditions carefully and confirm before proceeding for bookings.
We appreciate your understanding.


Details



    What is a “dedicated chartered bus for cross-border customers”?

  1. Using public transport from Narita airport or Haneda airport to hotels for self-isolating are currently restricted for cross-border customers. Dedicated chartered buses are planned to fulfil securing customer’s safety and comfort by hiring a chartered bus run by “Airport Transport Service Company Limited” known as “Airport Limousine Bus”.

  2. “dedicated chartered bus for cross-border customers” is specially for designed for customers entering Japan from Narita Airport or Haneda Airport. Customers, who are entering Japan from Narita airport or Haneda airport and alighting at Tokyo City Air Terminal for their destinations using private hire or private car connection service, as well as following hotel guests can use this service. Other customers or non-hotel guests are not eligible for using this service. Your bookings will be cancelled if you have booked.
    Destinations
     ●Tokyo City Air Terminal
      *Service from Narita Airport only
      *Connection with private hire or private car services are required

     ●Akasaka Area Hotels
      The Okura Tokyo
      ANA InterContinental Tokyo
      New Otani
      The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel
      Akasaka Excel Hotel Tokyu
      The Capitol Hotel Tokyu

     ●Shinjuku Area Hotels
      Century Southern Tower
      Hotel Sunroute Plaza Shinjuku
      Keio Plaza Hotel
      Hyatt Regency Tokyo
      Shinjuku Washington Hotel
      Park Hyatt Tokyo
      Hilton Tokyo

  3. ”Limousine Direct Connection” is a service for customers from Narita Airport to Tokyo City Air Terminal then continue travelling with using private hire (within greater Tokyo including Mitaka City and Musashino City) or private car. Alighting at Tokyo City Air Terminal is not allowed. All customers should use “Limousine Direct Connection” service. ”Limousine Direct Connection” are available from Narita Airport ONLY.

  4. “dedicated chartered bus for cross-border customers” are different service from the regular bus run by “Airport Transport Service Company Limited”. Therefore, multiple tickets or discounted tickets cannot be used.

  5. Please confirm running schedules when using “dedicated chartered bus for cross-border customers” by checking booking website. Running schedules might be changed without notice.

  6. Bookings and Fares

    ”Limousine Direct Connection”
  7. ”Limousine Direct Connection” has “private hire connection plan” or “private car connection plan”. Both plans are for customers alighting for connection at Tokyo City Air Terminal with private hire connection to their final destination or private car connection with your dedicated vehicle.

  8. ”Limousine Direct Connection” is a travel package service from Limousine Passenger Service Company. For further information about their services, please visit “Limousine Direct Connection” booking website.

  9. For ”Limousine Direct Connection”, please proceed to booking website and register your name, accompanying personnel with two or more customers, e-mail address, your contact number, address and vehicle registration number for private car plan. Your fee is deducted from your credit card upon booking are made. For how to book or what to do after bookings, please visit “Limousine Direct Connection” website.

  10. Travel package rates for private hire connection plan : 20,000 yen(dedicated chartered bus for cross-border customers from Narita Airport to Tokyo City Air Terminal plus one private hire vehicle)Booking is accepted up to 4 persons at one time. Additional rate is applied for additional persons. Destinations for private hire are for greater Tokyo including Mitaka City and Musashino City. Destination is restricted to one place.

  11. Travel package rates for private car plan:4,000 yen(dedicated chartered bus for cross-border customers from Narita Airport to Tokyo City Air Terminal and service fee at Tokyo City Air Terminal. Total number is limited to the limitation of private car vehicle.(*Travel package rates for private car plan are revised from 1st November 2021. Adult 4,000 yen/Child 2,000 yen → Adult 5,000 yen/Child 3,000 yen)

  12. Booking for private hire connection plan is accepted two days at 0:00 JST before your travel date. Private car connection plan is accepted until the day at 0:00 JST before your travel date.

  13. Customers for hotels in Akasaka and Shinjuku
  14. Customers for hotels in Akasaka and Shinjuku, booking are essential from the website. Bookings can be made until five minutes prior to the bus departure time. Your name, e-mail address and phone number are required for booking. Payment can be made by using major credit cards, Alipay or WeChatpay. Please see guide for further information.
    https://www.limousinebus.co.jp/guide/en/reserve/

  15. Bus fare for “dedicated chartered bus for cross-border customers” are 4,000 yen for adult, 2,000 yen for child from Narita airport, 1,500 yen for adult, 750 yen for child from Haneda airport.

  16. Boarding *Notice for “Limousine Direct Connection”and customers for hotels in Akasaka and Shinjuku

  17. Customers for “Limousine Direct Connection” are required to show their confirmation e-mail to our bus stop staff on the day of your travel. Customers for hotels in Akasaka and Shinjuku, QR code ticket is sent to your e-mail address. Please visit bus stop directly with your own QR code ticket.

  18. Narita airport bus departure:
    Bus stop 13 at Terminal 1
    bus stop 14 at Terminal 2
    There are no bus departure from Terminal 3.

  19. Haneda airport bus departure:
    Bus stop 1 at Terminal 3
    There are no bus departure from Terminal 1 and 2.

  20. Staff will check your IDs, alighting hotel and your electronic QR ticket upon boarding. To maintain social distancing on the bus, your seat will be fixed by our staff. Please be patient and support our staffs as they're there to keep you safe.

  21. Please keep your face mask on during the ride to avoid the spread of Coronavirus (COVID-19).

  22. Amendment of your bookings

    ”Limousine Direct Connection”
  23. Amendment of your travel bookings for “Limousine Direct Connection” will be accepted until up to two days before your travel date for private hire plan, up to one day before your travel for private car plan at “Limousine Direct Connection” booking website. No amendments or cancellation can be made after the specified date. Please have ample time at Narita Airport for bookings

  24. For hotels in Akasaka and Shinjuku
  25. Amendment of your travel bookings for hotels in Akasaka and Shinjuku will be accepted until up to five minutes before bus departure time. Please amend your ticket with yourself. Please note that staffed ticketing counter in the airport cannot amend or cancel your ticket. Cancellation fee of 110 yen is applied for cancel.

  26. Enquiry

  27. ”Limousine Direct Connection” at Limousine Passenger Service(03-3665-7304)

  28. For hotels in Akasaka and Shinjuku, Airport Limousine Bus Service Center at 03-3665-7232


If you accept and agree to the above written terms and notices, please proceed to your bookings.