Lost and Found

Lost Property

We find over 8,500 pieces of lost property each year on our buses.
When reporting lost property, please provide a detailed description. Due to the high volume of inquiries, please include any unique characteristics rather than giving a generic description such as 'set of keys' as this will ensure your inquiry has the greatest chance of success. Property found on buses or at bus stop may be held locally for one day before being sent on to our Service Center Office. Property usually arrives between one and three days after it was lost.
If you have lost your property within the day of your travel, you may telephone Service Center Office.

Visiting the Service Center Office

Lost property inquiries are searched for a period of 7 days from the submitted date of loss. All inquiries will be responded to whether or not they have been successful. If you are picking property up for another person, their written authorization will be required. Personal Identification will be required in all cases of property collection.

Airport Limousine Service Center
Arrival Lobby, 1st floor in Main Building, Tokyo City Air Terminal,
42-1, Nihonbashi-Hakozakicho, Chuo-Ku, Tokyo 103-0015, Japan
TEL: +81-3-3665-7232 FAX: +81-3-3665-7241
(09:00-18:00, 365 days a year)

Airport Limousine Service Center

  • * We are the Airport Limousine Bus Company operating Orange colored bus. If you left your properties on other operator's buses on jointly operated routes with us, please call directly to the subject operators.